Roles Overview
Tourmir uses a five-tier role hierarchy. Permissions flow downward — higher roles always include everything the roles below them can do.
Role hierarchy
| Role | Description |
|---|---|
| Super Admin | Platform-level administrator. Tourmir team only — not assignable to workspace users. |
| Owner | Workspace creator. Full, unrestricted access to all features and settings. One per workspace. |
| Admin | Manager or supervisor. Access can be selectively restricted by the Owner. See Admin Permissions. |
| Keeper | Cleaning staff. Focused view showing their assigned rooms and actionable tasks. |
| Maintenance | Sees and resolves reported maintenance issues across all rooms. |
How permissions work
Each role is a superset of the roles below it. An Owner can do everything an Admin can do, plus manage billing, transfer ownership, and configure per-Admin restrictions. An Admin can do everything a Keeper can, plus manage rooms, invite staff, and view reports.
The one exception is Admin permission restrictions: the Owner can selectively limit which features a specific Admin can access. For example, an Admin might be restricted to only see Rooms and Inbox, without access to Reports or Staff management. These restrictions are configured per-Admin in Admin Permissions.
Choosing the right role
- Assign Owner only to the primary account holder. Use Transfer Ownership if this changes.
- Assign Admin to floor supervisors, housekeeping managers, or front-desk staff who need to manage rooms and team.
- Assign Keeper to all cleaning staff. They see only what they need to do their job.
- Assign Maintenance to engineering or facilities staff who handle reported issues.
Only the Owner can change a user's role or promote someone to Admin. Admins can edit staff details but cannot change their own role or escalate another user's role above their own.